Refund policy

🔄 RETURN & REFUND POLICY

Last updated: [05/29/2026]

At [AuraShop], we are committed to providing high-quality products and a reliable shopping experience. If you are not fully satisfied with your order, we are here to help under the conditions outlined below.

📦 Return Eligibility

We accept returns under the following conditions:

  • Return requests must be made within 14 days of delivery.

  • Items must be unused, in their original condition, and in original packaging.

  • Photo evidence may be required before approving a return request.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items (if applicable)

  • Items damaged due to misuse or improper handling by the customer

  • Items without original packaging

  • Requests made after the return period has expired

💰 Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Refund processing time is typically 5–10 business days, depending on your bank or payment provider.

  • Original shipping costs are non-refundable.

💰 Restocking Fee (if applicable)

In certain cases, a restocking fee of 10%–15% may be applied to returns that are not due to product defects or store errors.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • If the item is defective or incorrect, we will cover the return shipping costs.

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

  • We will review the case and offer a replacement or full refund if approved

🚚 Undelivered or In-Transit Orders

  • Orders still in transit are not eligible for automatic refunds.

  • Orders marked as “delivered” by the carrier are considered successfully fulfilled.

📍 Incorrect Address

It is the customer’s responsibility to provide accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📩 Contact Information

For any return or refund inquiries:

📧 [juliocesarcarreno757@gmail.com]

We respond within 24–48 business hours.